2 Year Limited Warranty

What's Covered?

Zugu's two year manufacturer's limited warranty protects against defects in workmanship and materials for two years from the purchase date. Zugu will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified. This limited warranty covers only repair or replacement of the product itself. This limited warranty is extended to the original consumer purchaser only. Zugu’s liability to customer, if any, shall in no event exceed the total of the purchase price. Some states do not permit the exclusion or limitation of incidental or consequential damages, therefore, sections of the above limitation or exclusion may not apply to you. Any representations or promises inconsistent, or in addition to this warranty are unauthorized and shall not be binding upon Zugu.

Exclusions:

  • Normal wear and tear of case use
  • Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
  • Use of the case other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Case that has been modified or altered
  • Any case that is not manufactured by Zugu (including, without limitation, any non-Zugu product that is used in conjunction with the case)
  • Any case that is not purchased from a Zugu authorized reseller

Do I need to register my case to take advantage of the two year limited warranty?

You do not need to register your case to be covered by Zugu’s limited warranty. An original or copy of a sales receipt and/or order number from our website or authorized reseller is required for warranty service.

Who is covered?

This two year limited warranty is non-transferable and covers only the original end-user purchaser. A copy of a sales receipt from the original authorized Zugu purchase is required for warranty service. This two year limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.

How can I file a warranty claim?

To begin a warranty claim, please contact our customer service department at support@zugucase.com and enter “warranty claim” in the subject line. Please include the following info in your email:

  • Photo of the damaged case showing the issue
  • Copy of your sales receipt or order number
  • Brief description of the issue
  • Shipping address for the replacement and phone number

Providing all of the information above will help to expedite the review of your claim. We will evaluate your claim (typically within 3-5 business days) to determine if it qualifies for a warranty replacement and will contact you via email regarding the status of the claim. Should the case need to be returned for inspection, Zugu is not liable for cases that are damaged or lost in transit to Zugu.

My iPad broke while it was in a ZUGU product. Will you replace it?

So sorry to hear that. While our cases provide impact protection from drops, we, unfortunately, can't guarantee that they will prevent any damage to the device.

Ready for a repair? Here's how to start:

1. Send an email to support@zugucase.com and be sure to include:

  • A clear picture of the issue (natural lighting helps!)
  • Your original ZUGU order number

2. Once our support staff has confirmed eligibility, they'll give you the green light to submit your iPad to Apple for a quote. 

3. Email the quote to us for approval to make the repair. 

3. Once it's been fixed, email us the repair receipt.

4. We'll process a refund on your original order to cover the repair costs so you can go back to streaming!

**We cover repair fees if your iPad gets damaged while in a Zugu case within the 2 year warranty (US orders only).

Our two year manufacturer’s limited warranty does not cover damage to any device or personal property. Zugu is not liable for any damage or destruction to consumer electronic devices or other personal property.

Unauthorized Sellers

Please note that there are many sellers that sell our products on Amazon.com or other online sites without our authorization. When purchasing Zugu products on Amazon, it is important to note where the product is being “shipped from and sold by” in order to confirm Zugu is the seller. This is typically stated in the buy box for each product. Warranties are only available for Zugu products sold by authorized sellers. If you are uncertain if you are purchasing from an authorized reseller, please contact us at support@zugucase.com for assistance.

Limitation of Liability

In no event shall Zugu or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the case, including, without limitation, property damage, loss of value of the case or any third party products that are used in or with the case, even if Zugu has been advised of the possibility of such damages. Zugu has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the cases, or any loss of data contained in the device. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, negligence or otherwise), the entire liability of Zugu and any of its authorized suppliers shall be limited to the amount actually paid by you for the case.